Frequently Asked Questions

  • Opening a Trade Account

    Please complete the Trade account Application in full the page link can be found on our Home page.

    Due to continuing supply problems we are only accepting a limited amount of applications from Bricks and Mortar and Established On-line Retailers.

    Accounts are open to genuine Trade customers from the Catering Trade, Retailers or Interior Designers.

     

  • Account and Password Security

    Due to increasing daily risks to Internet security we try to keep our customers information requirements as limited and as secure as we possibly can.

    If there has been no log in activity within 12 months inactive accounts are automaticaly deleted.

    For added security when resetting your password we require the password to be at least seven characters long.

    To make your password stronger, use upper and lower case letters, numbers and symbols like! " ? $ % ^ & ).

    We do not store passwords if you loose your password please click the password reset button on the log in page.

  • I can’t login to the site

    Problems with a password or forgotten password ? enter your registered email address and click "forgot your password"

    In the interests of Security accounts are valid for 12 months if there has not been any login activity within this period then the account is automatically deleted.

    Re-registration will be required !

  • Do we ship internationally

    Please contact us for further up to date information this includes the E.U ,Northern Ireland and Channel Islands.

  • I have ordered the wrong items

    We accept returns of unwanted items please refer to our Shipping & Returns page

  • The item I want is out of stock.

    Please email us at info@homecookwholesale.com for a stock update.

  • Do you accept Returns

    Unwanted goods may be returned within 30 days of placing your order provided they are returned at customer’s expense

    with original packaging and in resaleable condition.

    Goods returned without the original packaging or in a Damaged or used condition will not be credited.

    The customer will be responsible for their return.

    There will be an administration and processing charge on returned goods.

    This fee will be wavered if the customer purchases other goods of the same or higher value in replacement Prior to returning their unwanted goods.

  • Packaging

    We use Clean Recycled Cartons and Packaging keeping to a minimum the amount of Plastic or foam packaging which will also be recycled some customers may not be happy with the quantity of extra packaging we use but this is required to meet standards to enable us to provide Fragile Ceramic goods Insurance which is not covered by standard Courier Insurance.

  • When will my order be Delivered

    We cannot give Guaranteed Delivery times or dates as Couriers are so busy with ever increasing demand for their services

    The customer will be advised of despatch as soon as the order is collected from us and a tracking code will be sent via e-mail.

    In general couriers do deliver with 2 working days but there are times when this may take longer.

  • Minimum order requirements.

    Our Minimum order requirement is £150.00 net value and orders over £300.000 are carriage free.

    Due to rising shipping and administration costs we have had to introduce this minimum order requirement

    and increase the carriage costs in order to make orders under £300.00 viable for us.