Frequently Asked Questions

  • Opening a Trade Account

    Please complete the Trade account Application the page link can be found on our Home page.

    We are only accepting applications from Bricks and Mortar Retail stores we do not accept applications to sell our products on 3rd party on-line sales platforms such as eBay or amazon.
    Accounts are open to genuine Trade customers from the Catering Trade, Retailers or Interior Designers.

     

  • Account and Password Security

    Due to increasing daily risks to Internet security we try to keep our customers information requirements as limited and as secure as we possibly can.

    If there has been no log in activity within 12 months inactive accounts are automaticaly deleted.

    It’s no longer possible to have a simple name or number as a password,for added security when resetting your password we require the password to be at least seven characters long.

    To make your password stronger, use upper and lower case letters, numbers and symbols like! " ? $ % ^ & ).

    We do not store passwords if you loose your password please click the password reset button on the log in page.

  • I can’t login to the site?

    Problems with a password or forgotten password ? enter your registered email address and click "forgot your password"

    In the interests of Security accounts are valid for 12 months if there has not been any login activity within this period then the account is automatically deleted.

    Re-registration will be required !

  • Do we ship internationally?

    We no longer ship Directly to International Destinations due to issues with Insurance on fragile goods however if customers wish to arrange for their own Courier or shipping agent to collect then we will assist them in providing relative sizes and weights of cartons.

    we would not be able to offer Insurance for damages or loss Please contact us for further information

    This includes the E.U and Northern Ireland

  • I have ordered the wrong items!

    We accept returns of unwanted items please refer to our Returns page

  • When will I receive my Order?

    Orders are normally despatched Monday to Thursday subject to Payment confirmation.

    Please view our Shipping information page for up to date information.

  • The item I want is out of stock. What now?

    Please email us at info@homecookwholesale.com for a stock update.

  • Do you accept Returns ?

    Unwanted goods may be returned within 30 working days of delivery provided they are returned at customer’s expense with original packaging and in resaleable condition.

    Goods returned without the original packaging or in a Damaged or used condition will not be credited and the customer will be responsible for their return.

    There will be an administration and processing charge of £10.00 on returned goods this fee will be wavered if the customer purchases other goods of the same or higher value in replacement.

  • Packaging

    We use Clean Recycled Cartons and Packaging keeping to a minimum the amount of Plastic or foam packaging which will also be recycled some customers may not be happy with the quantity of extra packaging we use but this is required to meet standards to enable us to provide Fragile Ceramic goods Insurance which is not covered by standard Courier Insurance.