Shipping & Returns

COVID-19 UPDATE - 01/4/2021

Orders will be despatched Monday to Thursday and delivery dates cannot be guaranteed

Please keep this in mind when planning your orders.

 

U.K MAINLAND CARRIAGE 

Carriage Free order is £250.00 net, orders under this value charged at £17.00 net

 

DELIVERY INFORMATION

Consignments will only be delivered to the stated Delivery address. 

If you have requested for goods to be left outside or at a neighbouring property

then any coverage for Loss or damage will become invalid under the Terms of our Carriage insurance.

Prior Notification of despatch will be sent by email or text.

 

LOSS,DAMAGES OR PRODUCT SHORTAGES

In the rare event of Loss or Damages or product shortages they must be reported to us within 48 hours of receiving delivery.

After this period we are unable to make any claim for damages or loss through our Fragile Insurance Cover.

Photographic evidence of damages including the internal and external packaging is required to complete the claim

and must be produced no later than 5 days after the delivery and should be sent to info@homecookwholesale.com.

 

CUSTOMER RETURNS

Unwanted goods may be returned by the customer within Thirty working days of purchase

provided they are returned at customers expense to include the original packaging and Labels in a resaleable condition.

Goods returned without original packaging or in a used or damaged condition will not be refunded.

We reserve the right not to accept returns without prior written notice.

There will be an administration and processing charge of 25% on returned goods.

This fee will be wavered if the customer purchases other goods of the same or of a higher value in replacement.

 

COURIER RETURNS

Cartons returned to us because of failed delivery attempts by the courier are subject to a £10.00 Return charge 

plus additional carriage costs to resend the order.