Orders are despatched Monday to Thursday and delivery dates cannot be guaranteed
Please keep this in mind when planning your orders
COURIER UPDATE - 1/1/2022
Due to Courier workloads we are experiencing delays with both Collections and Deliveries
we will keep customers updated and advise as soon as orders are despatched it is strongly
advised that customers keep check on their tracking and if they have not received the delivery
or only a partial delivery within 4 days of despatch please advise us Immediately.
Minimum Order Requirement is £150.00 net,Carriage Free order requirement is £300.00 net,orders under this value charged at £20.00 net
We do not ship Internationally but we are happy for customers to make their own arrangements for collection through couriers or shipping agents Our minimum order requirement is £250.00 net.
Please contact us for the latest information. https://www.homecookwholesale.com/contact-us
If you have requested for goods to be left outside or at a neighbouring property
any Claims for Damages or loss will become invalid under the Terms of our Fragile Carriage insurance.
Prior Notification of despatch will be sent by email or text.
In the rare event of Loss or Damages or product shortages must be reported to us within 7 Days of receiving delivery
so that we can make a claim after this period we are unable to make any claim for damages through our Fragile Insurance Cover.
Photographic evidence of damages to include the internal and external packaging is required to complete the claim
this must be produced no later than 5 days after the delivery and should be sent to email@example.com.
Unwanted goods may be returned at the customers expense within 30 working days of purchase
in a resalable condition to include the original packaging and Labels.
Goods returned without original packaging or in a used or damaged condition will not be refunded.
We will not accept returns or responsibility for goods returned without prior notice or left at a
neighbouring address by a courier.
There will be an administration and Restocking charge of 25% on returned goods.
This fee will be wavered if the customer purchases other goods of the same or of a higher value in replacement before the goods are returned.