Shipping & Returns

COVID-19 UPDATE - 01/7/2021

Orders will be despatched Monday to Thursday and delivery dates cannot be guaranteed

Please keep this in mind when planning your orders.

 

U.K MAINLAND

Minimum Order Requirement is £150.00 net,Carriage Free order requirement is £300.00 net,orders under this value charged at £20.00 net

 

E.U and Worldwide

We do not ship Internationally but we are happy for customers to make their own arrangements for collection through couriers or shipping agents

Please contact us for the latest information of where we can supply.  https://www.homecookwholesale.com/contact-us

 

U.K DELIVERY INFORMATION

Consignments will be delivered to the stated Delivery address. 

If you have requested for goods to be left outside or at a neighbouring property

any Claims for Damages or loss will become invalid under the Terms of our Fragile Carriage insurance.

Prior Notification of despatch will be sent by email or text.

 

LOSS,DAMAGES OR PRODUCT SHORTAGES

In the rare event of Loss or Damages or product shortages they must be reported to us within 7 Days of receiving delivery

so that we can file a claim within 7 days of the date of delivery,after this period we are unable to make any claim for damages

through our Fragile Insurance Cover.

Photographic evidence of damages to include the internal and external packaging is required to complete the claim

this must be produced no later than5 days after the delivery and should be sent to info@homecookwholesale.com.

 

CUSTOMER RETURNS

Unwanted goods may be returned by the customer within 30 working days of purchase

provided they are returned at customers expense to include the original packaging and Labels in a resaleable condition.

Goods returned without original packaging or in a used or damaged condition will not be refunded.

We reserve the right not to accept returns without prior written notice.

There will be an administration and Restocking charge of 25% on returned goods.

This fee will be wavered if the customer purchases other goods of the same or of a higher value in replacement before their return.

 

COURIER RETURNS

Cartons returned to us because of failed delivery attempts by the courier are subject to a

£10.00+ v.a.t  Repackaging and Return charge plus additional carriage costs to resend the order.