Shipping & Returns

Orders are despatched Monday to Thursday delivery dates cannot be guaranteed

Please keep this in mind when planning your orders

U.K MAINLAND

Minimum Order Requirement is £150.00 net,Carriage Free order requirement is £300.00 net,orders under this value charged at £20.00 net

E.U and Worldwide.

Minium order requirement is £300.00 net.

New Customers Please contact us for the latest information before Registering.  https://www.homecookwholesale.com/contact-us

 

 

U.K DELIVERY INFORMATION 

If you have requested the courier to leave goods outside or at a neighbouring property

then any Claims for Damages, shortages or loss will become invalid under the Terms of our Fragile Carriage insurance.

Prior Notification of despatch will be sent by email or text.

 

LOSS,DAMAGES OR PRODUCT SHORTAGES

Loss Damages or product shortages must be reported to us within 7 Days of receiving delivery

providing photographic evidence of damage to include internal and external packaging.

After this period we are unable to accept any claim for damages through our Fragile Insurance Cover.

 

CUSTOMER RETURNS

Unwanted goods may be returned at the customers expense within 30 working days of purchase

in a resalable condition to include the original packaging and Labels.

Goods returned without original packaging or in a used or damaged condition will not be refunded.

We will not accept returns or responsibility for goods returned without prior notice or left at a

neighbouring address by a courier.

There will be an administration and Restocking charge of 25% on returned goods.

This fee will be wavered if the customer purchases other goods of the same or of a higher value in replacement before the goods are returned.

 

COURIER RETURNS

We provide email notification of despatch in the rare event of cartons being returned to us because of a failed delivery by the courier there will be a £10.00 plus v.a.t repackaging and return charge plus additional costs in resending the consignment

Customers are encouraged to check the tracking information provided and advise us as soon as possible if they have not recieved a full or only partcial delivery within 3 working days of despatch date.