Shipping & Returns

COVID-19 UPDATE - 01/1/2021

During the Covid-19 Pandemic we will despatch as soon as we can, we may not be able to despatch

at short notice but will keep customers updated and advise as soon as orders are ready for despatch.

E.U DELIVERY SUSPENDED

Due to the current Back log of consignments to the E.U with a number of Couriers

we have decided to suspend Delivery to the E.U until a review of the Situation at the end of January.

 

U.K MAINLAND CARRIAGE 

Carriage Free order is £250.00 net, orders under this value charged at £17.00 net.

 

E.U AND DESTINATIONS OUTSIDE THE U.K MAINLAND

Costs quoted for E.U and British Offshore Islands delivery on Submission of order.

we have a minimum order requirement of £250.00 net for Delivery to E.U destinations.

 

DELIVERY INFORMATION

Consignments will only be delivered to the stated Delivery address. 

If you have requested for goods to be left outside or at a neighbouring property then any coverage for Loss or damage will become invalid under the Terms of our Carriage insurance.

Prior Notification of despatch will be sent by email or text.

 

LOSS,DAMAGES OR PRODUCT SHORTAGES

In the rare event of Loss or Damages or product shortages they must be reported to us within 48 hours of receiving delivery after this period we are unable to make any claim for damages or loss through our Fragile Insurance Cover.

Photographic evidence of damages including the internal and external packaging will be required to complete the claim and must be produced no later than Five days after the delivery and should be sent to info@homecookwholesale.com.

 

CUSTOMER RETURNS

Unwanted goods may be returned by the customer within Thirty working days of purchase provided they are returned at customers expense to include the original packaging and Labels in a resaleable condition.

Goods returned without original packaging or in a used or damaged condition will not be refunded.

We reserve the right not to accept returns without prior written notice.

There will be an administration and processing charge of 25% on returned goods this fee will be wavered if the customer purchases other goods of the same or of a higher value in replacement.

 

COURIER RETURNS

Cartons returned to us because of failed delivery attempts by the courier are subject to a £10.00 Return charge plus additional carriage costs to resend the order.