Shipping & Returns

COVID-19 UP DATE

1/7/20

During the Covid-19 Pandemic we will despatch as soon as we can,we may not be able to despatch at short notice but will keep customers updated and advise as soon as orders are ready for despatch.

 

U.K mainland Carriage free order is £250.00 net, orders under this value charged at £15.00 net.

Destinations outside the U.K mainland and Europe Please forward a list of your requirements along with a delivery address for a quote

DELIVERY INFORMATION

Consignments will only be delivered to the stated Delivery address. 

 If you have requested for goods to be left outside or at a neighbouring property then any coverage for Loss or damage will become invalid under the Terms of our Carriage insurance.

Prior Notification of despatch will be sent by email or text.

 LOSS,DAMAGES OR PRODUCT SHORTAGES

In the rare event of Loss or Damages or product shortages they must be reported to us within 48 hours of receiving delivery after this period we are unable to make any claim for damages or loss through our Fragile Insurance Cover.

Photographic evidence of damages including the internal and external packaging will be required to complete the claim and must be produced no later than Five days after the delivery and should be sent to info@homecookwholesale.com.

CUSTOMER RETURNS

Unwanted goods may be returned within Thirty working days of purchase provided they are returned at customer’s expense by the customer with original packaging and Labels in resaleable condition.

Goods returned without original packaging or in a used or damaged condition will not be refunded.

We reserve the right not to accept returns without prior written notice.

There will be an administration and processing charge of 25% on returned goods this fee will be wavered if the customer purchases other goods of the same or of a higher value in replacement.

COURIER RETURNS

Cartons returned to us because of failed delivery attempts by the courier are subject to a £10.00 Return charge plus additional carriage costs to resend the order,